Senior UX Designer
Best Buy needed UX and Visual Design solutions for the entire flow of the Smart Home experience, from the Customer Landing Page to Appointment Scheduling to Chat. This highly visible project, although complex, had an aggressive timeline and required an experienced UX / Visual Design Lead to hit the ground running.
Case Study
I was hired on to provide UX / IA and Visual Design services for the Best Buy / GSoD Smart Home project, a high- visibility product focused on consumer-facing service design solutions.
My project involvement included: brainstorming sessions, IA / UX guidance to Business Stakeholders and Development, mentorship of junior designers and cross-team collaboration. My process included whiteboarding sessions, flowcharts, diagrams and wireframes.
Methodologies include
- Competitive Research
- Content Audits
- Mentoring
- Prototypes
- Stakeholder Interviews
- User Interviews
- Technical Assessment
- User Interviews
- Visual Design
- Wireframes
Tools
- Adobe Creative Suite
- Axure
- Confluence / JIRA
- Sketch
The Process
In this project, I was fortunate enough to work with all facets of both UX and Visual Design. I met with Stakeholders, provided detailed Wireframes and documentation, designed responsive Visual Design comps and worked closely with Business, Development, Testing and Accessibility.
Content Audit
Highlights Include
- led product brainstorming sessions
- created wireframes / documentation / sitemaps
- created IA flows
- presentations to product owners
- mentored junior team members
- cross-product / cross-team collaboration
- competitive analysis
- full-stack UX and UI design
Results
The SmartHome project was well-received by the Stakeholder and Business Teams, which led to additional funding and positive visibility (and funding) for my department.
Project Links
Additional project links, wireframes and documentation.